I will do app store review management sentiment analysis google play customer care


About this gig
Are negative user reviews tanking your app store rating, killing your downloads, or masking hidden technical bugs? It is incredibly stressful to see your hard work dragged down by poor feedback. That is where I come in.
As a professional digital product strategist and app support expert, I bridge the gap between frustrated users and development teams. I manage your public store reputation, turn angry reviewers into loyal fans, and extract critical technical insights from user feedback.
What I Offer:
- Professional Review Management: Crafting empathetic, brand-aligned responses to Google Play and Apple App Store reviews.
- Bug & Negative Review Troubleshooting: Dissecting low-star complaints to pinpoint exactly what glitches your developers need to fix.
- Sentiment Analysis Reports: Analyzing hundreds of comments to provide clear data on what users love and hate.
- In-App Prompt Strategy: Designing high-conversion triggers to ask users for ratings at the perfect emotional moment.
I don't use generic, robotic copy. I leverage advanced communication frameworks to resolve user friction, protect your app store ranking, and ethically boost your organic retention metrics.
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Get to know Rejoice P
Full Stack Web Developer and Mobile App Growth Specialist
- FromItaly
- Member sinceJun 2026
- Avg. response time1 hour
Languages
English, Italian, French, Spanish, German
FAQ
Do you provide fake reviews or ratings for my app?
No. Buying or selling fake reviews strictly violates Google Play and Apple App Store terms and will get your account banned. I offer legitimate, ethical management: replying to existing users, fixing complaints, and implementing strategies to naturally get better ratings.
How do you help fix negative reviews?
I analyze 1-star and 2-star reviews to isolate specific technical complaints (crashes, UI glitches). I compile these into a structured developer report, allowing your team to fix the bugs. Once fixed, I reply to the users to update their ratings.
What tools do you use for sentiment analysis?
I use industry-standard mobile intelligence tools like Appbot and native console filters to scrape, categorize, and track user sentiment trends. This helps group feedback into clear categories like "Feature Requests," "Bugs," or "Pricing."
Can you handle direct user support emails too?
Yes, absolutely. In my Premium package, I can integrate directly into your customer support desk (like Zendesk, Freshdesk, or Intercom) to handle incoming user support tickets, feature requests, and technical bug troubleshooting directly.
