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I will build an ai customer support agent for your shopify store
Nilson C.
About this gig
Running an ecommerce store is hard enough without spending hours answering repetitive customer support emails.
I build AI-powered customer support systems that automatically analyze incoming emails, identify customer intent, retrieve Shopify order information, and generate draft responses in seconds.
My systems can help automate:
- Order status inquiries
- Shipping updates
- Refund requests
- Wrong item received
- FAQ responses
- Customer support triage
Available integrations include:
- Shopify
- Gmail
- Slack
- Klaviyo
- Dashboards & reporting
- Multi-language support
Every workflow is customized to match your brand, support process, and business needs.
I focus on practical automations that save time, reduce operational costs, and improve customer experience without replacing your support team.
Not sure which package fits your store? Send me a message before ordering and I'll help you choose the right solution.
Get to know Nilson C.
Nilson C.
AI Automation and Shopify Support Systems Specialist
- FromFrance
- Member sinceNov 2024
- Avg. response time1 hour
Languages
English, Portuguese, French, Spanish
Hi, I'm Nilson 👋
I help Shopify brands automate customer support using AI-powered workflows.
My systems integrate with Shopify, Gmail, Slack and other tools to automatically classify emails, retrieve order information and generate support responses in seconds.
I focus on reducing repetitive work, lowering support costs and improving response times without replacing your existing workflow.
Let's build a smarter, more scalable support system for your store.
FAQ
Do I need Shopify to use this service?
No. This service is designed specifically for Shopify stores and integrates with Shopify to retrieve order information and automate customer support workflows. But you can still ask to integrate with something else.
Does the AI send emails automatically?
No. By default, the AI generates draft responses for review before sending. Fully automated workflows can be discussed for advanced use cases.
What types of support emails can be automated?
The system can handle order status requests, tracking inquiries, shipping delays, refund requests, wrong item reports, FAQs, and many other repetitive customer support emails.
Which email providers are supported?
The system is primarily built for Gmail, but additional integrations may be available depending on your workflow requirements.
Will the AI have access to my Shopify orders?
Yes. The system securely connects to your Shopify store to retrieve order information when required to generate accurate responses.
Can the system support multiple languages?
Yes. Multi-language support is available in the Standard and Premium packages.
Do I need technical knowledge?
No. I handle the setup and integration for you. You'll receive a ready-to-use system configured for your store.
Can you integrate Slack or Klaviyo?
Yes. Advanced integrations such as Slack and Klaviyo are available in the Premium package or as custom requirements.
How much support workload can this reduce?
Results vary by business, but stores with repetitive support requests can often automate a significant portion of their customer support workflow.
What do you need from me to get started?
You'll need to provide access to the required platforms (Shopify, Gmail, and any optional integrations), along with information about your support processes and business rules.
