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I will integrate ai and voice into dynamics 365
Frederick
About this gig
Looking to bring AI and real-time voice capabilities into your Dynamics 365?
I help companies integrate generative AI and voice experiences directly into Dynamics 365 Sales and Customer Service in a practical and effective way.
With hands-on experience building production solutions, I can connect OpenAI Realtime API to your CRM so your team can interact with the system using natural voice conversations.
This is especially powerful for mobile sales teams or intelligent customer service scenarios.
What I can deliver:
- Real-time voice AI integration with Dynamics 365
- Custom use cases tailored to your business processes
- Context-aware conversations and Dataverse integration
- Clean, maintainable solutions with proper documentation
Whether you want a quick proof of concept or a full production-ready integration, I can adapt to your needs.
I work with Dynamics 365 every day and focus on delivering solutions that are useful, not just technically impressive.
Message me with your requirements and lets discuss how we can improve your Dynamics 365 with AI and voice.
Get to know Frederick
Frederick
Dynamics 365 CE Technical Architect, Generative AI
- FromSpain
- Member sinceJul 2021
- Last delivery3 years
Languages
English, Spanish, Catalan
Dynamics 365 CE Technical Architect with 4+ years leading real-world implementations of Sales, Customer Service and Field Service.
Expert in C# plugins, PCF controls, embedded React, Asterisk telephony integrations and custom self-service portals (cost-effective alternative to Power Pages).
Specialized in generative AI integrations, including real-time voice experiences with OpenAI Realtime API connected to Dynamics 365.
Pragmatic solutions beyond standard configuration. Fluent in English, Spanish and Catalan. Available for remote projects.
Happy to discuss your Dynamics 365 needs.
FAQ
Do I need an OpenAI API key to use this integration?
Yes, you will need your own OpenAI API key with access to the Realtime API (GPT-4o). I will help you set it up and configure usage limits to control costs.
Will this work with Dynamics 365 Online (cloud)?
Yes, primarily designed for D365 Online. It can also work with on-premise if you have internet connectivity for the WebSocket connection to OpenAI servers.
