I will do customer service administrator receptionist

Hello,

I'm your customer service specialist Joy. I've been in the customer service industry for 10 wonderful years. I am amendable to work on different time zones.

I can enthusiastically answer and make phone calls for you, (inbound/ ourbound) answer your email and live chat or simply answer product inquiries and social media responses.

I am someone who knows how to:

• listen and understand customer's concern
• I know how to empathize and acknowledge how they feel
• Provide genuine interest to come up with a solution to their needs.
• Come up with a solution depending on what they REALLY need.
• In times of dispute, I can create a strategy to properly negotiate towards a win-win situation.
• I will represent the business interests of your company (upsell).
• I can make an outbound call for follow ups if needed.

For every handled calls, I can create an effective correspondence and reporting to you or to the team by entering information on your CRM, helpdesk , excel sheet or simply relay the message to you directly.