I will help you turn your customers into loyal fans

Customer Support Management

• Email, live chat, and phone support handled professionally
• Fast response times with clear, friendly communication
• Full ticket lifecycle management (Zendesk, Freshdesk)

Issue Resolution & Customer Retention

• Turning complaints into positive experiences
• Conflict resolution with a calm, solution-oriented approach
• Customer retention strategies to reduce any potential loss of revenue

Operations & Performance Optimization

• Workflow improvements for faster response and resolution times
• CRM organization and process optimization
• Reporting on customer trends and feedback

Team Leadership & Training

• Training and onboarding team members
• Leading a customer service team (up to 5 agents)
• Coaching staff to improve performance and communication

Sales & Customer Growth Support

• Proven sales experience with top-performer recognition
• Improving your company's revenue growth through service optimization
• Upselling and cross-selling while maintaining customer trust

International Customer Experience

• Daily interaction with global clients across the world
• Managing programs with multiple active stakeholders/donors (up to 300)
• Strong cultural awareness and communication adaptability