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Fiverr Pro
English
$
USD
I will provide customer support for your ecommerce store
Customer Support Specialist ,Ecommerce, Email and Live Chat
Customer support specialist for e-commerce and online brands. I handle email and live chat with excellent written English: order tracking, returns, refunds, complaints and follow-ups, all resolved pr...
About this Gig
Need a reliable customer support agent who resolves issues instead of just answering tickets? I provide professional e-commerce customer support by email and live chat, with excellent written English.
What I can handle:
Customer enquiries and product questions
Order status, tracking, shipping and delivery issues
Returns, refunds, exchanges and payment-related cases
Complaints and difficult customers, calmly resolved or escalated to the right person
Help desk and ticket management with accurate notes and follow-ups
Why work with me:
Hands-on experience in high-volume email support (enrollment, refunds, account management, memberships) at The Black Business School
Detail-oriented, reliable and quick to learn your tools (Shopify, freshdesk, Zendesk or similar)
Friendly, professional tone that keeps customers satisfied
To get started, message me with your support channels, ticket volume and working hours.
Social media platform:
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TikTok
Service type:
Other
Language:
English
Timezone:
24/7
Support software:
Zoho Desk
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Freshdesk
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Zendesk
FAQ
What types of businesses do you provide customer service for?
I work with e-commerce stores, small businesses, agencies, coaches, and entrepreneurs across any industry that needs professional customer support.
What tools and platforms do you use?
I am experienced with Gmail, Outlook, Zendesk, Freshdesk, Notion, Shopify, Trello, Slack, and Google Workspace. If you use a different tool, let me know and I will adapt quickly.
How fast will you respond to customer messages?
I aim to respond to all customer inquiries within 1 to 2 hours during agreed working hours. Fast response times are one of my top priorities.
Can I hire you for ongoing daily support?
Absolutely. I offer recurring packages for clients who need consistent daily or weekly customer service support. Message me and we can create a custom package that fits your needs.
Do you provide reports on customer interactions?
Yes. With Standard and Premium packages, I provide a summary report of all customer interactions, common issues, and response outcomes so you always know what is happening.
