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English
$
USD
I will help you improve customer onboarding, adoption and retention
Senior remote business support for hiring, operations and customer success
Hi, I’m Rob. I provide senior remote business support for founders, startups and growing teams.
With 13 years of experience in recruitment, operations, coordination and customer-facing roles, I help ...
About this Gig
I help founders, startups and growing teams improve Customer Success without hiring a full-time CSM.
My focus is on structured support for customer onboarding, adoption, follow-ups, account health and retention workflows.
With 13 years of professional experience in recruitment, operations, coordination and client-facing roles, I bring more than basic admin support. I help you keep customer success actions organized, clear and moving forward.
I can help with customer onboarding, adoption tracking, client success follow-ups, account health tracking, retention workflows, CRM updates, feedback tracking and customer communication drafts.
Please note: this is not 24/7 live chat or call center support. This gig is focused on Customer Success Management support, workflows, follow-up and retention.
Send me a message before ordering, so we can define the right scope for your business.
Purpose:
Business
Work model:
Project-based
•
Monthly retainer
FAQ
Do you provide customer support or live chat?
My focus is Customer Success support, not 24/7 live chat or call center work. I can help with onboarding, follow-ups, adoption tracking, account health, customer communication and retention workflows.
Can you help with customer onboarding?
Yes. I can support onboarding workflows, follow-up messages, onboarding checklists, customer progress tracking and making sure new customers receive the right attention at the right time.
Can you work in our CRM or customer success tool?
Yes, if you provide access and clear instructions. I can work with tools such as HubSpot, Notion, Trello, Asana, Monday, Airtable, Google Sheets, Slack and similar systems.
Can you write customer emails?
Yes. I can draft onboarding emails, check-ins, follow-up messages, feedback requests and customer success communication. You can review and approve messages before they are sent.
Can you help improve our customer success process?
Yes. I can review your current workflow and suggest practical improvements for onboarding, adoption, follow-up, account health tracking and retention.
Can you contact customers directly?
Yes, if the process, tone of voice and instructions are clear. For sensitive or strategic communication, I recommend that I first draft the message for your review.
Should I message you before ordering?
Yes, preferably. Customer Success tasks can vary a lot, so a quick message helps us define the right scope, tools, priorities and expected outcome before we start.
