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Fiverr Pro
English
$
USD
I will be your bilingual customer support and inbox manager
About this Gig
I am a professional, bilingual (English/Spanish) customer support specialist and inbox manager with extensive experience delivering top-tier service across multiple industries. Whether you run an e-commerce store, a digital agency, or manage property rentals, I ensure your clients receive fast, empathetic, and accurate responses.
Tools & Platforms I Master:
- Customer Support & CRM: Zendesk, Freshdesk, Intercom, or your preferred platform.
- Inbox Management: Gmail, Outlook, and specialized business suites.
- Property Management (OTAs & PMS): Airbnb, Booking.com, Expedia, and various Property Management Systems.
What I Can Do For You:
- Email & Ticket Management: Sorting, prioritizing, and answering customer queries with a professional tone.
- Live Chat Support: Real-time assistance to convert visitors into buyers.
- Booking & Calendar Coordination: Managing reservations, guest communications, and schedule updates.
- Escalation Handling: Managing complaints smoothly to maintain your high ratings.
Why Choose Me?
- 100% Bilingual: Native Spanish and fluent English for seamless cross-cultural communication.
- Detail-Oriented & Proactive: I don't just copy-paste templates; I solve problems.
- Reliable
My Portfolio
FAQ
How do you handle data privacy and security with my account access?
I take security very seriously. I recommend using tools like LastPass or Bitwarden for secure password sharing. I never share account details with third parties and I am happy to sign an NDA if required to ensure your business information remains 100% confidential.
Are you able to work within my specific time zone (EST/PST)?
Yes! Being based in Mexico (CST), I am in a very similar time zone to the US (PST/EST). I can easily align my working hours to your business schedule to ensure real-time support and seamless communication during your peak hours.
What is your process if you encounter an issue you don't know how to resolve?
I believe in clear communication. If an unconventional issue arises, I will immediately escalate it to you with a brief summary. I prefer to ask and get it right rather than guess. Once we resolve it, I’ll document the solution to handle it independently in the future.
