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English
$
USD
I will manage your team like a professional operations supervisor
About this Gig
You need someone to lead your remote team or launch your project with clarity and precision?
Youve just found your remote Operations Supervisor.
With over 3 years of experience managing large call center teams (50+ agents, QA, SMEs), I offer professional remote supervision and project management tailored to your business goals.
What I Offer:
- Full remote supervision of your support/back-office/sales teams
- Clear goal definition & project roadmap
- KPIs design and tracking (CSAT, AHT, attendance, quality...)
- Team motivation, discipline, and structured communication
- Weekly reports and improvement plans
- Coaching for your current managers or team leaders
- Available in English, French, and Portuguese
Why work with me?
Ive launched multiple operations from scratch, built training plans, SOPs, quality systems, and drove teams to performance while reducing turnover and stress.
I adapt to your tools (Slack, Trello, Asana, Notion, Excel...), timezone and business culture.
Youre not just hiring a freelancer...
Youre gaining a trusted right-hand man who gets things done and keeps your team focused, productive, and aligned.
Feel free to message me before ordering. I respond quickly and honestly.
Domain:
Business
Industry:
Business services & consulting
•
E-Commerce
Language:
English
•
French
•
Portuguese
FAQ
What type of projects or teams do you usually supervise?
🟢 I specialize in supervising customer support, back-office, and sales teams (remote or hybrid). I’ve led operations for startups and growing businesses, including call centers with over 50 agents.
Can you adapt to my tools and workflows?
🟢 Yes. I can work with your current tools (Slack, Excel, CRM...). I adapt quickly to your internal processes and team culture.
How do you track and improve team performance?
🟢 I design KPI Table (simplified Dashboard) (CSAT, AHT, attendance, quality...), deliver weekly reports, and offer improvement plans and plans for coaching sessions when needed.
What is included in the monthly supervision (Premium Package)?
🟢 You’ll get full remote supervision, reporting, follow-up with your team leaders, KPIs tracking, and a strategic final report. It includes coaching and active communication.
Is the service available in multiple languages?
🟢 Absolutely. Just send me a message with your specific needs. I’ll create a custom offer tailored to your team size, duration, and objectives.
