I will handle customer email and chat support with empathy and accuracy

Need a dependable support specialist who can handle your inbox and chat with care?

Hi, I'm Rochelle, a Customer Support & Operations Specialist with 8+ years of experience helping ecommerce, SaaS, and wellness brands deliver exceptional service.

I offer hourly email and chat support to help you manage customer inquiries efficiently and professionally. Whether you need short-term coverage or ongoing assistance, I'll ensure every message is handled promptly and with empathy.

Heres what I can do for you:

• Respond to customer emails and live chats
• Handle refunds, order lookups, and account issues
• Maintain CRM hygiene and ticket organization
• Escalate complex cases with clear documentation
• Personalize responses using your brand tone
• Track recurring issues and suggest improvements

Tools I'm familiar with:

Shopify, Zendesk, Freshdesk, Salesforce, Google Workspace, Slack, Trello, Stripe

Why choose hourly support:

• Flexible scheduling (pay only for the hours you need)
• Transparent reporting, I'll log tasks and time accurately
• Reliable communication, quick responses, and professional tone
• Customer-first mindset, I aim for resolution and retention