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English
$
USD
I will set up and manage your customer support system
SEO, Customer Support and AI Content Specialist
Hi, I’m Roshini, a customer support, operations, SEO, and digital content professional.
I help businesses improve customer experiences, increase online visibility, and save time through organized sys...
Level 2
Has met high performance criteria and has a proven track record for meeting client expectations.
Highly Responsive
Known for exceptionally quick replies
About this Gig
Are customer messages piling up, responses inconsistent, or important issues slipping through the cracks?
I will help you deliver organized, professional customer care while improving the system behind it. Depending on your package, I can manage email, chat, and scheduled call coverage, organize your help desk, create reply templates, build workflows, review service quality, and provide practical reports.
This service can include:
- Email, chat, or scheduled phone support
- Ticket organization and escalation
- Help desk or CRM setup
- Saved replies and response templates
- Basic or advanced workflows
- Quality checks and reporting
- Recommendations for improvement
I bring hands-on customer service and operations coordination experience, with a focus on clear communication, accurate documentation, and dependable follow-through.
Support is limited to the hours, channels, and volume included in your package. Software subscriptions and third-party fees are not included. Fintech or health-related clients must provide approved procedures and compliant systems.
Please message me before ordering so I can confirm your platform, volume, schedule, and goals.
Service type:
Non-technical support
Language:
English
•
Jamaican Patois
Timezone:
24/7
Support software:
Freshdesk
•
Zendesk
•
Intercom
•
Other
Knowledge base software:
Document 360
•
Freshdesk
•
Other
Clients I’ve worked with
CENTURY 21 CANADA
Residential Real Estate
I was hired to call homeowners to see if they were interested to list their houses anytime soon.
Jan 2023
Dent Erasers LLC
Managed and optimized the client’s Google Business Profile to improve local visibility, accuracy, and customer engagement, including updates and review monitoring. Also optimized the website for better user experience, mobile responsiveness, and performance to support local lead generation.
Jul 2024
My Portfolio
FAQ
Which customer-support platforms can you use?
I can work within your existing shared inbox, CRM, or help-desk platform. Please message me with the platform name before ordering so I can confirm compatibility.
Does the package include software subscriptions?
No. The buyer must provide an active account and the necessary team-member access. Subscription, phone, CRM, and third-party automation fees are not included.
Do you provide 24/7 customer support?
Not within the listed packages. Coverage is provided during an agreed schedule and is limited to the hours included. Contact me for a custom weekly or monthly arrangement.
Can you support fintech or health-technology customers?
Yes, provided you supply approved scripts, escalation procedures, and access to compliant systems. I will not provide medical advice, financial advice, or make regulated decisions.
Can you provide ongoing support after the setup?
Yes. After the initial order, I can create a custom weekly or monthly offer based on your channels, ticket volume, coverage schedule, and reporting needs.
