I will provide remote IT helpdesk and troubleshooting support
Remote IT Support and Troubleshooting Specialist
About this Gig
Is your computer running slow, freezing, or not connecting to the internet properly? I provide fast, reliable remote IT support to fix these issues without you needing to leave your home or office.
I'm a Technical Manager at a security company in Rwanda, and I work with networks, systems, and troubleshooting every day. I bring that same hands-on experience to help individuals and small businesses solve their tech problems remotely.
What I can help with:
- Slow or malfunctioning computers and laptops
- Wifi and network connectivity issues
- Software installation and setup
- Email configuration (Outlook, Gmail, etc.)
- Router and basic network device troubleshooting
- Clear, simple explanations if you're not very technical
I connect remotely using AnyDesk (or your preferred tool), diagnose the issue, and walk you through the fix. I respond quickly and keep communication clear throughout.
Not sure if your issue fits? Message me first I'm happy to check before you order.
Device:
Desktop
•
Laptop
•
Tablet
•
Router
•
Printer
Operating system:
Windows
•
Linux
•
IOS
•
Android
•
Ubuntu
FAQ
Do I need to install anything before we start?
Yes, I'll ask you to install AnyDesk (free) so I can access your device remotely. I'll guide you through this if needed.
What if you can't fix my issue?
If I'm unable to resolve your issue, I'll let you know honestly and we can discuss a partial refund or next steps, I don't want you paying for something that isn't fixed.
Is my data safe during a remote session?
Yes. I only access what's needed to fix your issue, and the remote session ends immediately after we're done. I don't store or share any of your data.
Can you help outside standard business hours?
I have flexible availability including evenings, message me first to check if a specific time works.

