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$
USD
I will audit your ecommerce cex and post purchase operations
Pandi Ruvina
About this gig
Stop Losing Revenue to Post-Purchase Friction and Customer Churn.
Getting traffic to your store is only half the battle. If your post-purchase experience, shipping communication, or return policies create friction, you are throwing away repeat sales.
I will perform an objective, end-to-end audit of your e-commerce customer journeyfrom order confirmation to product delivery and return managementidentifying operational bottlenecks and revenue leaks.
What You Get:
- Complete mystery-shopper evaluation of your purchase and post-purchase flow.
- Audit of order updates, tracking pages, and transactional email/SMS flows.
- Review of return/refund policies and operational friction points.
- Actionable PDF Report detailing gaps, quick wins, and long-term recommendations.
Fix your operational leaks and turn one-time buyers into lifetime customers.
Choose your audit tier below.
Get to know Pandi Ruvina
Pandi Ruvina
Customer Support Operations Management and E Commerce CEX Audit
- FromAlbania
- Member sinceDec 2017
- Avg. response time1 hour
- Last delivery3 years
Languages
English, Albanian, Italian
I help e-commerce businesses improve customer support, increase customer satisfaction, optimize contact center performance, and automate repetitive processes using AI, Excel, and proven operational workflows.
10+ years customer service
Contact Center Manager
E-commerce experience
Process optimization
AI implementation
My mission is to assist entrepreneurs and business owners in establishing, optimizing, and growing their presence.
Ready to elevate your online presence?
FAQ
Do you need access to my Shopify or store backend to perform the audit?
No backend access is required for the audit. I conduct the evaluation entirely from the customer’s perspective (front-end user journey, post-purchase notifications, shipping emails, and customer support channels). This ensures your sensitive store data and customer PII remain 100% secure.
What e-commerce platforms do you support for this CX audit?
I audit customer journeys across all major e-commerce platforms, including Shopify, WooCommerce, Magento, BigCommerce, Amazon storefronts, and custom-built stacks. The principles of post-purchase friction, tracking communication, and customer retention apply regardless of the software you run
Does the audit include physical product testing or actual orders?
The audit evaluates the digital post-purchase experience, transactional communication flows (email/SMS), order tracking portals, return/refund policy clarity, and support access points. If you want me to physically order a product to test packaging, unboxing, and real-time transit times, you can pro
How is the audit delivered, and what is inside the report?
You will receive a comprehensive, structured PDF Audit Report. It includes a step-by-step breakdown of your entire CX flow, visual screenshots of friction points, competitor benchmarking insights, and an actionable, prioritized "Quick Wins & Fixes" checklist ranked by operational impact.
Will you implement the fixes and changes for me after the audit?
The audit provides the exact roadmap, actionable recommendations, and technical instructions for your team to execute. If you need hands-on assistance setting up post-purchase SOPs, email macros, or support ticket workflows based on the audit findings, we can set up a custom follow-up project or con
