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Fiverr Pro
English
$
USD
I will build your customer support framework, sops, and call center kpis
Customer Support Operations Management and E Commerce CEX Audit
I help e-commerce businesses improve customer support, increase customer satisfaction, optimize contact center performance, and automate repetitive processes using AI, Excel, and proven operational wo...
About this Gig
Scalable, High-Performing Support Operations Built for Growth.
Poor customer support destroys brand loyalty, drains resources, and drives down customer lifetime value (LTV). As an experienced Contact Center Manager, I help growing businesses transform chaotic support setups into streamlined, metrics-driven operations.
Whether you run an e-commerce brand, a SaaS business, or a service agency, I will design a structured customer service framework tailored to your business model.
- Standard Operating Procedures (SOPs) for front-line support staff.
- Macro templates, email responses, and customer communication scripts.
- Ticketing system architecture (Zendesk, Freshdesk, Gorgias, Intercom).
- Key Performance Indicator (KPI) frameworks (CSAT, FCR, ART, AHT).
- Quality Assurance (QA) rubrics for agent performance monitoring.
Stop letting support tickets slip through the cracks.
Select a package below to professionalize your customer support operations today.
Industry:
Real estate
•
Retail & wholesale
•
Technology
FAQ
Do you provide live customer support agents or answer tickets for my business?
No. This gig is strictly for operational strategy, documentation, and framework setup. I design the systems, SOPs, macros, scripts, and KPI dashboards that your support team will use to run efficiently. I do not act as an outsourced customer support agent or handle live customer inquiries.
What ticketing systems and CRMs do you support?
I can structure and optimize workflows for any major customer support software. If you don't have a CRM yet, I will recommend the best platform based on your business size, channel volume, and budget.
How do you tailor the SOPs and scripts to my specific industry?
Once you place an order, you will fill out a structured questionnaire detailing your product/service offerings, shipping/return policies, common customer complaints, and brand voice. I use this operational data to build fully customized Standard Operating Procedures (SOPs)
What format will the final deliverables be provided in?
All SOP manuals, script libraries, and QA scorecards are delivered in clean, fully editable Google Docs, Google Sheets, or PDF formats—making it easy to import them directly into your internal knowledge base (like Notion, Confluence, or Zendesk Help Center) or share them
My business is very small and I don't have a team yet. Is this gig suitable for me?
Yes. Setting up an operational support framework early prevents chaos as you scale. The Basic Package is ideal for solo founders or small teams who need essential SOPs and email macros to handle daily customer inquiries professionally without spending hours writing manual responses.
Can we hop on a call to discuss custom operational needs before ordering?
Yes, for complex setups or custom team structures, you can message me directly with your requirements. If an in-depth strategic consultation call is required prior to starting or as part of the implementation phase, we can include a 1-on-1 strategy session as part of a custom offer
