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Fiverr Pro
English
$
USD
I will provide ecommerce customer support and escalations
Customer Support, Content and AI QA Specialist
I’m an experienced customer support and escalation professional with a background in e-commerce support, complex case resolution, research, documentation, and clear customer communication. I also prov...
About this Gig
Need reliable customer support for your ecommerce business?
I provide professional customer support for online businesses, with experience handling routine inquiries as well as complex complaints and escalations.
I can assist with:
Customer email support
Live chat support
Scheduled phone support
Order and delivery questions
Returns, refunds, and credits
Account and payment concerns
Difficult customer complaints
Escalation handling and follow-up
Clear case notes and documentation
I bring 13+ years of customer service experience, including extensive experience researching complex issues, de-escalating difficult situations, communicating resolutions, and following cases through completion.
Availability is primarily during evening hours (Eastern Time), with some daytime and weekend flexibility by arrangement. Live chat and phone coverage is scheduled in advance.
Please message me before ordering if you need ongoing daily coverage or have a large support volume so we can confirm scope and availability.
Service type:
Non-technical support
Language:
English
Timezone:
UTC nighttime
Support software:
Salesforce
FAQ
What hours are you available for customer support?
My availability is primarily during evening hours in the Eastern Time Zone, with some daytime and weekend flexibility by arrangement. Live chat and phone support must be scheduled in advance.
What types of customer issues can you help with?
I can assist with order and delivery questions, returns, refunds, account and payment concerns, complaints, customer follow-up, and escalated or difficult customer situations.
What support channels do you provide?
Depending on the package selected, I provide email, live chat, and scheduled phone support. Please review the package details to see which channels are included.
Can you provide ongoing or recurring customer support?
Yes, depending on my availability and your support needs. Please message me before ordering if you need recurring coverage, a larger volume of support hours, or a longer-term arrangement.
