I will set up your customer helpdesk, create sops, and manage inbox

Philippines

I speak English

Operations, Helpdesk and Documentation Specialist

I help growing businesses build structure by tackling day-to-day helpdesk, administrative, and support bottlenecks. With hands-on experience working directly with US corporate clients, I deliver relia...
About this Gig

Are you drowning in customer support emails or missing structured operational systems for your team?

I help growing companies and busy founders build immediate structure by tackling day-to-day administrative, helpdesk, and support bottlenecks.

With extensive hands-on experience working directly with US corporate clients, I deliver reliable operational relief with zero friction. Whether you need an organized ticketing system built from scratch or an extra hand to clear out a backlogged inbox, I ensure fast, accurate, and professional execution.

What I can do for your business:

  • Helpdesk Setup & Triage: Configuring your email ticketing software (Zendesk, Freshdesk, HubSpot, or Jira).
  • Inbox & Live Chat Management: Efficiently handling and sorting Tier 1 customer queries via chat or email.
  • Process Mapping & SOPs: Turning messy workflows or loose notes into clear, step-by-step Standard Operating Procedures.

Why choose me?

  • Proven experience aligning with US corporate standards and timelines.
  • Seamless, highly professional English communication skills.
  • High attention to detail, confidentiality, and data privacy.

Please drop me a message if you have any questions before placing an order. Let

Social media platform:

Other

Service type:

Non-technical support

Language:

English

Timezone:

24/7

Support software:

Freshdesk

•

Zendesk

•

Jira

•

HubSpot

Knowledge base software:

Other