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Fiverr Pro
English
$
USD
I will provide saas technical support, API troubleshooting, and issue resolution
SaaS Support Engineer and Full Stack Developer
I am a Product Support Engineer specializing in SaaS technical support, API troubleshooting, and customer support. I have real experience resolving API failures, integration issues, and customer incid...
About this Gig
Are you looking for reliable SaaS technical support, API troubleshooting, or customer support for your product?
I am a Top 5% Technical Support Engineer with real-world experience supporting global SaaS platforms, resolving API failures, integration issues, and customer incidents.
Services I offer:
SaaS application support (L1/L2)
API troubleshooting & issue resolution
Incident investigation & root cause analysis
Bug reporting & escalation to engineering teams
Email, chat, and ticket-based support
CRM tools (Jira, Salesforce, Zendesk)
What you get:
Fast and accurate issue resolution
Clear communication and updates
Structured incident reports
SLA-focused support and reliability
Why choose me?
Real SaaS and technical support experience
Strong debugging and problem-solving skills
Experience handling high-volume support environments
Contact me before placing an order to discuss your requirements.
Device:
Desktop
•
Laptop
•
Server
•
Router
Operating system:
Windows
•
IOS
•
Ubuntu
My Portfolio
FAQ
Do you support all SaaS platforms?
Yes, I can support most SaaS platforms, APIs, and web applications depending on the issue.
What tools do you use?
I work with Jira, Salesforce, Zendesk, Datadog, Insomnia, Postman, and other ticketing/CRM systems.
Do you provide API troubleshooting?
Yes, I analyze API issues, integration errors, and help identify root causes.
Do you handle customer communication?
Yes, I can handle email, chat, and ticket-based customer support professionally.
Do you provide reports?
Yes, I provide structured incident reports and summaries when required.
