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$
USD
I will build an ai customer support automation system
Sahil Kaushik
About this gig
Want to automate repetitive customer-support workflows with AI?
I will build a custom AI customer-support automation system designed around your business workflow.
Instead of simply sending every customer message to an LLM, the system can be designed to first understand the request, retrieve relevant information, validate the result, and determine whether the request can be handled automatically or should be escalated to a human.
What I can build
AI customer-support assistants
Support ticket classification
Intent classification
RAG-based support systems
Historical knowledge retrieval
Automated response drafting
Human-in-the-loop workflows
AI routing and escalation
LangGraph-based workflows
Streamlit AI dashboards
Example workflow
Customer Message
Intent Classification
Validation
Knowledge / Historical Response Retrieval
AI Decision
︎ ︎
Automated Response Human Escalation
This approach is useful when some customer requests are routine while others require additional information, verification, or human judgment.
Technologies
Python · Scikit-learn · NLP · RAG · LLMs · LangGraph · Streamlit · APIs
I can build a prototype around your existing support process or help design the AI workfl
Get to know Sahil Kaushik
Sahil Kaushik
- FromIndia
- Member sinceMay 2022
- Avg. response time1 hour
Languages
English, Hindi, Punjabi
I build practical AI solutions using LLMs, AI agents, RAG, and automation.
I specialize in building AI applications that can understand user requests, retrieve relevant information, make workflow decisions, use tools, and involve a human when needed.
What I can build:
• AI agents and multi-step AI workflows
• RAG chatbots for documents and knowledge bases
• Customer support AI assistants
• Human-in-the-loop AI workflows
• Streamlit AI prototypes and dashboards
Have an AI workflow in mind? Send me the problem and I'll help turn it into a working AI solution.
My Portfolio
FAQ
Can you connect the AI to our existing support system?
I can integrate APIs and supported external services depending on the platform and available documentation/API access. Please contact me first with the platform you're using.
Can the AI automatically respond to customers?
Yes, where appropriate. The workflow can also be designed to route uncertain, sensitive, or unsupported requests to a human instead of automatically responding.
Can you build a human approval step?
Yes. Human-in-the-loop workflows can be added so that a support agent can review or approve responses before they are sent.
Can the system use our existing support conversations?
Yes. Historical conversations can potentially be used as a knowledge source or retrieval dataset, provided you have the necessary rights and access to use the data.
Can you integrate APIs or business tools?
Yes, depending on the platform and API availability. Custom integrations should be discussed before ordering.
Do you provide a dashboard?
A simple Streamlit interface can be included depending on the selected package.
