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Fiverr Pro
English
$
USD
I will manage shopify customer support via chat, email and phone
Gig Summary
Professional Customer Support That Builds Trust and Drives Sales
With 8+ years of experience in customer support, I help businesses deliver fast, friendly, and effective service that leaves a lasting impression. Whether it's handling live chat, email, or phone inqu...
About this Gig
Shopify & e-commerce customer support that protects your brand and saves you hours
Every hour you spend on support tickets is an hour stolen from growing your business that's where I come in.
I'm Saif, a customer support specialist with 8+ years helping Shopify and e-commerce brands deliver fast, reliable service across live chat, email, and phone. I'll treat your customers like VIPs fast, polite, and effective.
Here's what I can take off your plate:
- Live chat, email, and phone support (Shopify Inbox, Gmail, helpdesks, CRMs)
- Refunds, complaints, and issue resolution
- Order tracking, returns, and follow-ups
- Professional communication that protects your brand
- Support with empathy, speed, and clarity
Why choose me?
- 8+ years of customer support experience
- Fluent English with excellent grammar
- 100% remote, punctual, and organized
- Quick turnaround, matches your tone and SOPs
Tools: Shopify, Zendesk, Gorgias, Gmail, Klaviyo, RingCentral, ShipStation, Freshdesk, Intercom
Your customers are your reputation don't risk it on unreliable agents. Message me for a custom offer or Order Now
My Portfolio
FAQ
What platforms or tools are you experienced with for customer support?
I have hands-on experience with tools like Zendesk, Gorgias, Shopify Inbox, Freshdesk, Tidio, Intercom, Gmail, RingCentral, and more. If your team uses a different tool, I’m a fast learner and can adapt quickly.
Can you handle customer support across multiple time zones?
Absolutely. I’ve worked with clients in the US, UK, Canada, and Australia. I can adjust my schedule to cover your most critical support hours or offer shared shifts depending on your needs.
Do you offer support in voice, live chat, and email simultaneously?
Yes, I can handle all three channels—email, chat, and voice. If you need a multi-channel agent who can switch between modes based on customer volume and urgency, I’m equipped for that.
Will you be able to understand our product or service well enough to offer accurate support?
Yes. I always request access to your knowledge base or offer to help build one if needed. I also undergo 1–3 days of onboarding to ensure I’m fully aligned with your brand, tone, and product knowledge.
How do you handle difficult or angry customers?
With empathy, patience, and professionalism. I follow a proven “connect and convert” strategy: listen actively, acknowledge the issue, provide a clear solution or escalate if necessary—all while protecting your brand reputation.
Reviews
128 reviews for this Gig
| (125) | ||
| (3) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Recommend to a friend
- Service as described
Sort By
Most relevant
W 
wayup360
United States
THE TEAM truly excels in Customer Care with impeccable attention to detail and impressive data presentation skills. Working with him was a delight—he's not only quick and responsive but also goes ABOVE AND BEYOND while maintaining perfect politeness. Highly recommended! 🙌
$1,000-$1,500
Price
4 weeks
Duration
Helpful?N 
nadavida
Repeat Client
Hungary
Great experience once again. highly recommended.
$600-$800
Price
1 day
Duration
Helpful?N nadavida
Repeat Client
Hungary
Saif is absolutely great. Great communication! I’ve used his services for a few times already
$600-$800
Price
1 day
Duration
Helpful?R richardcao976
Repeat Client
Canada
Been working with Saif for over 6 months now. I am very pleased with their service. He is always quick to respond and willing to accommodate our needs.
$800-$1,000
Price
1 day
Duration
S 
Seller's Response
Helpful?N nadavida
Repeat Client
Hungary
Always good experience Thanks for the work!
$200-$400
Price
4 days
Duration
S Seller's Response
Helpful?
Reviews
128 reviews for this Gig
| (125) | ||
| (3) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Recommend to a friend
- Service as described
Sort By
Most relevant
W wayup360
United States
THE TEAM truly excels in Customer Care with impeccable attention to detail and impressive data presentation skills. Working with him was a delight—he's not only quick and responsive but also goes ABOVE AND BEYOND while maintaining perfect politeness. Highly recommended! 🙌
$1,000-$1,500
Price
4 weeks
Duration
Helpful?N nadavida
Repeat Client
Hungary
Great experience once again. highly recommended.
$600-$800
Price
1 day
Duration
Helpful?N nadavida
Repeat Client
Hungary
Saif is absolutely great. Great communication! I’ve used his services for a few times already
$600-$800
Price
1 day
Duration
Helpful?R richardcao976
Repeat Client
Canada
Been working with Saif for over 6 months now. I am very pleased with their service. He is always quick to respond and willing to accommodate our needs.
$800-$1,000
Price
1 day
Duration
S Seller's Response
Helpful?N nadavida
Repeat Client
Hungary
Always good experience Thanks for the work!
$200-$400
Price
4 days
Duration
S Seller's Response
Helpful?
