I will manage shopify ecommerce operations and customer experience
I will manage Shopify eCommerce operations CX and order workflows
About this Gig
I help D2C e-commerce brands streamline operations, improve customer experience, and increase revenue through structured workflows not just support.
Currently managing Shopify operations for a growing brand, I handle the complete order lifecycle including COD validation, abandoned cart recovery, returns, exchanges, and customer communication across WhatsApp, email, and Shopify.
What I can do for you:
Shopify order & store management
Customer support (email, chat, WhatsApp)
Abandoned cart recovery & follow-ups
COD confirmation & reconciliation
Returns, refunds & exchanges
CRM setup & workflow automation (Zoho, Sheets)
Dashboards & reporting
Vendor coordination & execution
Recent results:
~20% cart recovery generating 90K+ revenue
Built tracking systems for COD & operations
Reduced manual work with structured workflows
I dont just handle tasks I build systems that help your business scale.
Industry:
Fashion
•
Retail & wholesale
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Other
Platform:
Shopify
Language:
English
My Portfolio
FAQ
What platforms do you work with?
I mainly work with Shopify. I also use Zoho CRM, Google Sheets, Zendesk, WhatsApp Business, and Meta Business Suite.
What kind of tasks can you handle?
I manage order processing, customer support (email/chat/WhatsApp), COD verification, returns, refunds, CRM updates, and workflow optimization.
Do you provide complete store management?
Yes. In Standard and Premium packages, I handle end-to-end operations including orders, customer experience, reporting, and process setup.
Can you help improve conversions?
Yes. I implement abandoned cart recovery and follow-up systems that help recover lost sales and improve overall conversion.
Will you just handle tasks or improve systems too?
I focus on both. I don’t just execute tasks — I build structured workflows, SOPs, and tracking systems for long-term efficiency.
Can we start with a trial?
Yes, you can start with the Basic package to evaluate my work before scaling to a long-term collaboration.

