I will provide remote IT support and helpdesk troubleshooting

Need reliable, fast IT support? I've got you covered.

I'm an IT Service Desk Analyst with hands-on experience managing global helpdesk operations for 2,000+ users. I currently serve as the primary IT escalation point for a company's India operations, handling everything from endpoint issues to security incidents in real time.

What I can help with:

• Windows/device troubleshooting (setup, configuration, performance issues)
• User account & access management (Active Directory, Microsoft Entra ID)
• Device management via Microsoft Intune (enrollment, policies, compliance)
• Network troubleshooting (DNS, DHCP, TCP/IP, connectivity issues)
• Endpoint security support (antivirus/EDR configuration, patch management)
• VPN setup & troubleshooting (Palo Alto GlobalProtect)
• General IT helpdesk tickets & remote support

Why work with me:

• Real-world experience in global enterprise environments (2,000+ users, 2,500+ endpoints)
• Fortinet Certified in Cybersecurity I understand security, not just troubleshooting
• Fast response time and clear communication
• I document every fix, so you're never left guessing

Message me before ordering so I can scope the job and get you the right fix, fast.