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Fiverr Pro
English
$
USD
I will be your ecommerce customer support and operations manager
About this Gig
Are you running a Shopify or e-commerce store and seeking reliable 24/7 customer support? Look no further! I am here as your dedicated e-commerce operations manager and customer support representative.
- Email Support: Professional responses via Zendesk, Gorgias, Richpanel, Commslayer, Freshdesk, or Zoho Desk.
- Chat Support: Real-time assistance through Intercom, Tidio, or LiveChat.
- Social Media Support: Proactive engagement across Meta Business Suite (Instagram & Facebook), Twitter, and more.
- Order Management: Efficient handling of orders, tracking, refunds, and store management (Shopify, WooCommerce, Amazon, eBay).
- App Review Monitoring: Managing feedback via Google Play Console & App Store Connect.
Whether you need a dedicated support agent or a scalable workflow, let's connect and discuss your store!
My Portfolio
FAQ
What are the available support services provided?
We provide email support, chat support, call support, general virtual assistant support, appointment booking, and admin support.
What are the working hours for support services?
Our services are available 24/7, so you can reach out to us at any time.
How much does email/chat support cost?
For 40+ hours of email/chat support, the hourly rate is $5/hour.
What is the hourly rate for less than 40 hours of email/chat support?
For less than 40 hours of email/chat support, the hourly rate is $6/hour.
What is the hourly rate for support services that include calls?
For support services that include calls, the hourly rate is $7/hour.
What tools do you use for providing support?
We use various industry tools such as Zendesk, Gorgias, Richpanel, Commslayer, Freshdesk, Intercom, Salesforce, Zoho Desk, LiveChat, Tidio, and more.
Do you have a team to cover multiple shifts?
Yes, I have a dedicated team available to cover multiple shifts.
What specific services do you offer for Amazon support?
Our Amazon support services include managing product listings, handling customer inquiries, optimizing product descriptions, managing inventory, handling returns and refunds, and providing overall account management.
What types of support services do you offer for Shopify?
Our Shopify support services include setting up and managing Shopify stores, adding and updating product information, processing orders, managing customer inquiries, handling inventory, and assisting with overall store management.
Are there any additional costs for Amazon or Shopify support?
The hourly rates for Amazon and Shopify support follow the same pricing structure mentioned earlier: $5/hour for 40+ hours of email/chat support, $6/hour for less than 40 hours of email/chat support, and $7/hour for support that includes
