I will optimize your incident management and IT operations

I specialize in bridging the gap between complex business requirements and technical execution. Whether you need to refine your ServiceNow/Jira setup or integrate AI-assisted automation into your operations, I provide enterprise-level expertise to ensure your data platforms remain resilient.

My Services Include:

• Operational Workflow Design: Mapping and documenting end-to-end incident response processes and playbooks.
• AI & Automation Integration: Implementing AI-assisted tools (like Claude Code or ChatGPT) to automate documentation, RCA (Root Cause Analysis), and system monitoring.
• Platform Optimization: Configuring and streamlining your use of Jira, ServiceNow, for maximum visibility.
• Stakeholder & Requirement Analysis: Translating your operational needs into clear technical requirements for engineering teams.
• Root Cause & Data Flow Analysis: Investigating platform issues and analyzing API/system logs to identify permanent fixes.

Why Work With Me?

• Enterprise Experience: Background supporting large-scale SaaS and data delivery platforms at S&P Global.
• Agile Expertise: Proven track record in Agile (Scrum/Kanban) environments to ensure fast, iterativeimprovements.