Browse categories
Explore
Fiverr Pro
English
$
USD
I will build your customer success strategy
Shyamantak D
About this gig
Your first 20 customers decide whether you scale or churn out. I help founders get that right.
I am a customer success leader with 15+ years in B2B SaaS I've led CS at VMock Inc and inFeedo AI across US, Europe, APAC & India. Served as VP and Head Customer Success as inFeedo (AI SaaS) (built CS engine and scaled business). Director of Customer Success at VMock Inc.
What I do for you:
- 01 startups: stand up your first CS motion onboarding journey, success milestones, tooling, and the metrics that matter before you hire a CSM
- B2B SaaS startups: diagnose churn, redesign onboarding, build health scores, QBR cadences, and expansion playbooks
- Fractional CS leadership: weekly strategy support, team coaching, and exec-ready retention reporting
Why me? I've built CS engines from zero and run them at scale I bring the frameworks big companies use, sized for startup budgets.
Message me before ordering so I can tailor the package to your stage and stack.
Get to know Shyamantak D
Shyamantak D
CX expert
- FromIndia
- Member sinceJun 2026
- Avg. response time3 hours
Languages
English, Hindi, Spanish
I am an experienced CX leader and startup advisor with 16 years in high-growth technology firms across HR tech, EdTech, and Mental Health. Currently, I am a Co-Founder at eMbrace, where I focus on building quality care for neurodivergent individuals. I specialize in scaling customer success functions, strategic account management, and global strategy development.
FAQ
Who is this for?
Founders and CS leads at 0→1 or early B2B SaaS startups (pre-seed to Series B) who need senior CS thinking without a full-time VP hire.
What do you need from me to start?
A 60-min discovery call, access to your churn/retention data (even rough numbers), and a walkthrough of your current onboarding.
Which tools do you work with?
HubSpot, Salesforce, Gainsight, Vitally, Intercom, Zendesk, Mixpanel, Notion, and plain spreadsheets - the strategy comes first, tools second.
Do you also do the hands-on CS work (answering tickets)?
My focus is strategy, systems, and leadership. For execution support, I can train your team or help you hire and onboard your first CSM.
Can you work with my team ongoing?
Yes - the Premium package includes weekly calls, and I offer monthly retainers via custom offers after the first project.
Will you sign an NDA?
Yes, happy to.
