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$
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I will provide level 1 IT help desk support
Level 1 IT Support Help Desk Specialist Jira Service Management and GLPI
Hello! I am an IT Support Assistant specialized in Help Desk and incident management. I provide Level 1 IT Support focused on troubleshooting, ticket handling, and resolution of user issues.
I have e...
About this Gig
IT Support Agent | Help Desk (Jira & GLPI) | OS & Hardware Troubleshooting
Need a reliable IT agent to handle your operations? I provide professional Tier 1 Support and specialized setup for Jira Service Management.
Technical Support Resolution: I resolve daily issues across multiple platforms:
- Operating Systems: Troubleshooting Windows, macOS, and Linux.
- Hardware & Connectivity: Workstations, peripherals, VPN, and network issues.
- Software: Installation, updates, and general troubleshooting.
Ticketing Tools & Configuration:
- Jira & GLPI Support: I act as a support agent in both platforms, managing, assigning, and resolving incidents.
- Jira Service Management (Only): Technical setup specifically for JSM:
- SLA Goals: Setup response/resolution times.
- JQL Filters & Queues: Custom filters and organized ticket views.
- Workflows: Business hours, calendars, and operational flows. (Note: Configuration services only for Jira JSM, not for GLPI).
Languages & Channels:
- Spanish: Full support via Voice Calls, Chat, Email, and Tickets.
- English: Technical support via Written channels ONLY (Chat/Email).
Please contact me before placing an order to discuss your requirements!
Device:
Desktop
•
Laptop
•
Router
Operating system:
Windows
•
Linux
•
OSX
•
Ubuntu
FAQ
What information do you need to start working?
I need access to your Jira/GLPI instance and a summary of the issues. I am fully adaptable: we can communicate via Fiverr chat, email, or your ticketing system. I will adjust to your preferred tools and processes to ensure a professional and seamless support experience.
Do you offer technical configuration for GLPI as well?
Currently, I offer technical configuration (SLAs, workflows, filters) only for Jira Service Management. For GLPI, I provide full support as an agent (ticket handling, resolution, and assignment).
How do we handle voice support in Spanish?
For Spanish-speaking clients, we can use the Fiverr Zoom integration or any preferred communication tool authorized by Fiverr to provide real-time troubleshooting and support.
