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I will be your medical virtual front desk receptionist for US practices
Medical Billing, Virtual Front Desk, RCM, and Credentialing service provider
Virtual Front Desk and Credentialing for multi-provider U.S. medical practices, backed by 20+ years of combined U.S. RCM experience.
Front desk: patient calls, scheduling and insurance verification, ...
About this Gig
Dedicated virtual front desk for multi-provider U.S. practices. One named coordinator works your phones and EHR, 8:30 AM to 5:30 PM ET.
WHAT WE HANDLE
- Inbound and outbound patient calls
- Scheduling, rescheduling, waitlist backfill
- Insurance eligibility and benefits before the visit
- New patient intake and demographics
- Reminders, recalls, voicemail and portal messages
- Referral and prior auth status
WHY IT PROTECTS REVENUE
Most denials start at the front desk: wrong demographics, inactive coverage, missing auths. We capture it right the first time.
SYSTEMS
eCW, athenahealth, AdvancedMD, MDCharts. Availity, Change Healthcare, Claim.MD, Office Ally, TriZetto.
HOW WE WORK
- BAA signed before access
- Daily recap and monthly KPIs: answer rate, bookings, eligibility completed
- Backup coordinator trained on your account
Purpose:
Business
Work model:
Daily
