I will administrative customer service for vacation rentals

Venezuela

I speak Spanish

1 order completed

There are many agencies in the market, so? Why us? No two BRANDS are the same, that's why each project we work on is different, we design a process according to your brand's objectives in order to op...

About this Gig

Are you looking for an experienced professional in customer service and administrative support for your vacation rental business? I'm here to help!

With extensive experience in remote administrative support and guest management for vacation rental companies in Spain, I offer a comprehensive service tailored to your needs.

My Services Include:

Customer Service:

Communication Management: Customer service through platforms like Hostaway, Airbnb, and Booking.
Key Information: Providing details on check-in/check-out, property location, nearby amenities, and house facilities.
Identity Verification: Using Checkin Scan for passport scanning before guest arrival.
Issue Resolution: Handling problems during the stay to ensure a pleasant experience.
Listing Review: Ensuring property information on portals like Airbnb and Booking is accurate and up-to-date.

Technical Skills:

Platforms: Hostaway, Airbnb, Booking, VRBO, Checkin Scan, Smoobo, Checkin, StayMyWay, Everou, Nuki.
Tools: Gmail, Yahoo, Outlook, Google Drive, Excel, ERP and CRM (Holded, VTiger, Zoho), Trello, ClickUp, To Do, Slack, Freshdesk.

Why Choose Me? I provide professional and tailored services for your vacation rental business,