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I will handle your customer support ticket resolution organic
Shopify Customer Support Specialist l Email Orders and Returns
TOP RATED PLUS | 10+ YEARS IN CUSTOMER SUPPORT & SHOPIFY OPERATIONS
I help Shopify stores deliver excellent customer support by managing emails, order tracking, returns, and daily operations. With 10...
About this Gig
Hey! Im Santos, a customer support specialist since 2020. I help e-commerce brands by:
- Handling email & live-chat inquiries
- Resolving support tickets quickly and thoroughly
- Managing your Shopify Orders tab & related workflows
I learn your brands voice, follow your SOPs, and keep customers happyevery ticket closed, every time. Ready to get started?
<<<<<<<<<<<<<<<<Just share your access details and Ill jump right in!>>>>>>>>>>>>>>>>>>>
Social media platform:
•
•
Other
Service type:
Non-technical support
Language:
English
•
Italian
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Spanish
Timezone:
UTC daytime
Support software:
Zoho Desk
•
Freshdesk
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Zendesk
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Intercom
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Other
Knowledge base software:
Freshdesk
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Zoho
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Other
My Portfolio
FAQ
Which platforms do you support?
Shopify, Zendesk, Gorgias, Freshdesk, Intercom & more—just let me know which you use!
Can you cover weekend or late-night shifts?
I work US EST hours—weekdays only. If you need weekends or off-hours, we can discuss a custom order.
How do you ensure ticket resolution?
I follow up on every ticket until it’s fully closed, and escalate only when needed to keep your CSAT high.
Reviews
1 reviews for this Gig
| (1) | ||
| (0) | ||
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
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Most relevant
D davidjhon786
United Kingdom
I recently hired this seller to handle our customer service tickets for First Class Auto Mats. They closed all tickets, flagged the few priorities, and even provided social media responses—an amazing bonus. I’ll definitely order again and highly recommend this seller!
Up to $50
Price
1 day
Duration
S 
Seller's Response
Helpful?
Reviews
1 reviews for this Gig
| (1) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
D davidjhon786
United Kingdom
I recently hired this seller to handle our customer service tickets for First Class Auto Mats. They closed all tickets, flagged the few priorities, and even provided social media responses—an amazing bonus. I’ll definitely order again and highly recommend this seller!
Up to $50
Price
1 day
Duration
S Seller's Response
Helpful?
