I will built, design, implement, and optimize your amazon connect cloud contact center

Saqlain

Pakistan

I speak Urdu, English, Arabic
I am always looking for the best opportunities. Best in terms that not only help me to become more productive, but also that result in a goo relation.
About this Gig

Need help building or improving your cloud contact center?

I am an AWS Cloud Engineer with experience designing, implementing, and supporting enterprise contact center solutions across healthcare, telecommunications, retail, and government sectors.

Services I offer:

  • Contact center setup and configuration
  • Inbound and outbound call flows
  • IVR design and optimization
  • Amazon Lex chatbot integration
  • AWS Lambda and API integrations
  • CRM integrations (Salesforce, HubSpot, Zendesk, etc.)
  • Contact Lens setup for recording and analytics
  • Voicemail and callback configuration
  • Chat, SMS, and email channel setup
  • Real-time dashboards and reporting
  • SSO and identity provider integration
  • Outbound campaign setup
  • Troubleshooting and performance optimization

Why choose me?

AWS Cloud Engineer with hands-on contact center experience

Strong knowledge of Amazon Connect, Lex, Lambda, and integrations

Experience across healthcare, telecom, retail, and government sectors

Focus on scalable, secure, and cost-effective solutions


Please contact me before placing an order so we can discuss your requirements and determine the best solution for your business.

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built, design, implement, and optimize your amazon connect cloud contact center
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built, design, implement, and optimize your amazon connect cloud contact center

Expertise:

CI/CD

•

Infra as a Code

•

Microservices

•

Containerization

+1 more

Cloud provider:

Amazon Web Services

Other Cloud Computing Services I Offer

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