I will be ecommerce virtual assistant

Ecommerce and customer service management 

Customer Service

• Answer questions about the products/services and which is the best alternative according to your requirements. 
• Advice at the time of purchase
• Help with order tracking 
• Questions about return and refund policies 

Order management

• Call customers to confirm their order 
• Mark orders as ready
• Tag orders for warehouse handling
• Create new orders
• Apply discounts to orders

Media management 

• Management of instant messaging applications such as whatsapp, telegram, discord
• Management of DM'S in social networks
• Live chat application management
• Answering mails and tagging them according to each case 

Incident control

• Creation and follow-up of databases to register incidents 
• Direct resolution with messaging platforms 

New product creation and inventory control

• Listing products in Shopify, both manually and in bulk
• Editing product images and adding description with keywords
• Price management and variants
• Stock on hand control