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English
$
USD
I will be your german customer service and technical support agent
About this Gig
Hi there, I still have free capacities!
Are you struggling to provide customer service and technical support to your German-speaking customers? Look no further! As a German customer service and technical support agent, I and my team are here to assist you with all your needs.
Whether you need ...
- Email Support
- Live-Chat
- Phone Support
- Customer Service
- Technical Support
- Create FAQs
- VA Management
- Project Management
- etc.
we are available to help your customers with their inquiries and provide them with the best possible experience.
Quick about me:
Sascha here; I was born in 1995 in Germany. After leaving my native country in 2021, my wife and I are presently residing in Brazil. I enjoy traveling a lot and learning about new places, but I also enjoy unwinding at home with a good book or movie.
Don't wait any longer to improve your customer service and technical support for your German-speaking customers. With our exceptional customer service skills and technical expertise, we can handle any type of customer issue or technical problem. My goal is to ensure that your customers are satisfied with their experience and that their issues are resolved quickly and efficiently.
My Portfolio
FAQ
How do you record the number of hours spent?
For this, we are using the program "Clockify." It provides us with a thorough breakdown of the time we spent.
Do you offer monthly contracts?
Yes. Since I work with a small team, you have a scalable resource of hours.
With which languages are you working?
German, English, Portugese
How do you handle confidential information?
I respect confidentiality and have rigorous protocols in place to secure your sensitive information. To provide you extra piece of mind, I am glad to sign a non-disclosure agreement (NDA).
Do you work with a team?
Yes, I'm working with a great and small team.
What kind of customer service and technical support can you provide?
I can provide a wide variety of customer service and technical support, such as assisting with product difficulties, debugging technical problems, answering inquiries about products or services, and addressing client complaints.
What experience do you have in customer service and technical support?
I have several years of experience in customer service and technical support, and I have worked with a variety of companies and clients across different industries.
How do you handle difficult customers?
I have received training in dealing with tough consumers with sensitivity and professionalism. I attentively listen to their issues and collaborate with them to create a solution that satisfies their requirements.
What tools and software do you use to provide support?
I've used a variety of customer service and technical support methods and technologies, such as ticketing systems, live chat, email, phone, and remote desktop sharing.
How do you ensure customer satisfaction?
I am dedicated to delivering exceptional customer service and technical assistance, and I constantly endeavor to surpass my clients' expectations. I attentively listen to their requirements, communicate clearly and effectively, and work hard to handle their difficulties in a timely and professional
Reviews
4 reviews for this Gig
| (4) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Recommend to a friend
- Service as described
Sort By
Most relevant
S 
sophie2208
Germany
Großartige Arbeit, ich freue mich auf mehr Tasks, die du übernehmen kannst. Melde dich bei mir.
Up to $50
Price
3 days
Duration
Helpful?J julien_loef
Switzerland
He made a good job and we will work together in the future. Thank you very much.
Up to $50
Price
6 weeks
Duration
Helpful?B 
bennypellerito
Italy
awesome experience....thanks
Helpful?S sophie2208
Germany
Sascha ist ein perfekter Kundenbetreuer und ich freue mich, ihn jetzt langfristig im Team haben zu dürfen! Die Kommunikation mit meinen Kunden ist bestens und ich überlassen ihm gerne E-Mails, WhatsApp und den Livechat. Seine Empfehlungen sind immer gern gesehen!
Helpful?
Reviews
4 reviews for this Gig
| (4) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Recommend to a friend
- Service as described
Sort By
Most relevant
S sophie2208
Germany
Großartige Arbeit, ich freue mich auf mehr Tasks, die du übernehmen kannst. Melde dich bei mir.
Up to $50
Price
3 days
Duration
Helpful?J julien_loef
Switzerland
He made a good job and we will work together in the future. Thank you very much.
Up to $50
Price
6 weeks
Duration
Helpful?B bennypellerito
Italy
awesome experience....thanks
Helpful?S sophie2208
Germany
Sascha ist ein perfekter Kundenbetreuer und ich freue mich, ihn jetzt langfristig im Team haben zu dürfen! Die Kommunikation mit meinen Kunden ist bestens und ich überlassen ihm gerne E-Mails, WhatsApp und den Livechat. Seine Empfehlungen sind immer gern gesehen!
Helpful?
