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I will manage your airbnb guest communication and reviews
Judy Wanjiru
About this gig
Managing Airbnb guest messages, booking inquiries, check-in instructions, guest requests, and reviews can quickly become a full-time job as your bookings grow.
I'll manage your Airbnb guest communication and review process, keeping guests informed, supported, and moving smoothly through every stage of their stay.
I work with Airbnb hosts, STR owners, co-hosts, vacation rental operators, and short-term rental management companies.
I can manage:
- Pre-booking guest inquiries
- Booking confirmations and follow-up
- Pre-arrival and check-in communication
- During-stay guest support
- Check-out communication
- Guest questions and issue resolution
- Early check-in and late check-out requests
- Booking changes, cancellations and extensions
- Guest review follow-up
- Review and reputation management
I can work with Airbnb, Booking.com, Vrbo, Guesty, Hospitable and other PMS workflows, using your existing templates, house rules and communication style.
The goal is simple: fast, professional guest support and a consistent guest experience without you having to monitor your inbox all day.
Send me your listing details and current guest communication needs to get started.
Get to know Judy Wanjiru
Judy Wanjiru
Short Term Rental Operations Manager, Airbnb, Property Management
- FromKenya
- Member sinceAug 2021
- Avg. response time1 hour
- Last delivery1 month
Languages
English, Kikuyu, Swahili
Your short-term rental portfolio is growing, but managing guests, bookings, calendars, cleaners, maintenance, and daily property operations can quickly become overwhelming.
I’m a Short-Term Rental Operations Manager | Airbnb | Property Management helping STR owners, Airbnb hosts, co-hosts, and vacation rental businesses keep operations running smoothly.
I manage guest communication, reservations, calendars, turnovers, maintenance, vendors, reviews, PMS workflows, and operational follow-up using Airbnb, Booking.com, Vrbo, and Guesty.
Send me a message to discuss your STR operations.
My Portfolio
Other Customer Experience Management (CXM) Services I Offer
FAQ
Can you manage guest communication from booking through checkout?
Yes. I can handle pre-booking inquiries, booking confirmations, pre-arrival communication, check-in, during-stay support, checkout and post-stay review follow-up.
Can you handle guest complaints and issues?
Yes. I can handle routine guest issues and communication within the agreed scope and escalate situations requiring the owner's approval or on-site intervention.
Can you manage Airbnb reviews?
Yes. I can manage post-stay review follow-up and help maintain a consistent guest experience and review workflow.
Can you work with my PMS?
Yes. I can work with Airbnb and platforms such as Guesty and Hospitable, as well as other PMS workflows depending on your setup.
Do you provide 24/7 guest support?
This service provides support during the agreed working hours and scope. If you require dedicated 24/7 coverage, message me first so we can discuss the appropriate arrangement.
