I will handle your live chat, email, SMS and social media support

Managing emails, live chat, SMS, and social messages can be overwhelmingand even one late reply may cost you a loyal customer. What you need isnt just an assistant, but a professional VA who truly understands customer communication and your business goals.

Thats where I come in.

Hi, Im SHAHID your dedicated Multi-Channel Customer Support VA.

With 5+ years of experience across call centers, e-commerce, and fintech, I know how to turn every customer interaction into a positive experience.

Heres what I offer:

• 24/7 coverage across email, live chat, SMS, and social platforms with fast, friendly, accurate responses
• E-commerce support: handling orders, refunds, and returns smoothly and professionally
• Fintech VA expertise: secure handling of sensitive customer and financial data
• Proficiency in Salesforce, Intercom, Kommo, Slack, Gorgias, and Jira

Why trust me?

• Supported leading global brands: Talabat, Foodpanda, Sadapay, Bank of London
• Proven track record as a Level 1, 5-star Fiverr freelancer with on-time delivery and satisfied clients

My process is simple:

1. You share your customer service goals and tools
2. I handle setup, workflows, and scripts
3. You relax while your customers enjoy