I will audit your customer support calls, kpis, and coach your team

S
serdal_yildiz
S
serdal_yildiz
Serdal Yildiz
audit your customer support calls, kpis, and coach your team
Full Screen
audit your customer support calls, kpis, and coach your team

About this gig

Are you looking to boost your customer support quality and increase your sales conversion rates? I am here to help you optimize your team performance.

With years of professional experience as a Team Leader in sales oriented inbound projects and customer operations, I specialize in quality assurance, call coaching, and KPI tracking. I will audit your recorded customer calls and provide actionable feedback to turn your support agents into top performers.

What you will get in my packages:

  • Detailed Call Audits: Deep analysis of customer service or sales calls in German
  • Performance Coaching: Tailored 1 on 1 coaching sessions to improve communication and closing skills.
  • KPI Evaluation: Actionable insights to optimize Average Handling Time, SLA, and conversion rates.
  • Quality Reports: Clear written feedback with instant quick wins for your daily business.

Why work with me:

  • Professional Team Leader experience in high standard corporate environments.
  • Proven track record in inbound sales and customer experience management.
  • High level communication and deep analytical skills to pinpoint performance issues.

Let us take your customer experience and sales results to the next level. Pl

  • AI growth tools

    • Zapier
    • Other

Get to know Serdal Yildiz

Serdal Yildiz

Customer Service Operations Lead, Process Optimization

  • FromTurkey
  • Member sinceSep 2025

  • Languages

    German, Turkish, English
Als Team Leader Operations im Inbound-Sales (u.a. Vodafone bei Concentrix) optimiere ich seit 5 Jahren Kundenservice- & Vertriebsstrukturen. Meine Expertise: datengestützte KPI-Steuerung, Qualitätssicherung (Call-Audits) & gezieltes Performance-Coaching. Ich helfe Unternehmen, Callcentern & Agenturen, Sales-Skripte zu verbessern, Support-Qualität durch Audits zu steigern und effiziente Backoffice-Workflows aufzusetzen. Ich arbeite hochgradig analytisch, lösungsorientiert & extrem strukturiert. Sprachen: Deutsch (Muttersprache) | Türkisch (fliessend)

Related tags