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English
$
USD
I will automate ai customer support with n8n
Serhii Buts
About this gig
Are customer support emails taking too much time to manage manually?
I build AI-powered customer support automation using n8n, OpenAI, Gmail, Google Sheets, and Slack to help businesses organize incoming requests, reduce repetitive tasks, and improve response workflows.
WHAT I CAN AUTOMATE:
- AI classification of incoming customer emails
- Urgency detection and ticket priority assignment
- Automatic routing by category and priority
- Ticket logging and status tracking in Google Sheets
- Slack notifications for support teams
- SLA deadline monitoring and overdue ticket escalation
- Workflow testing and handover
RELEVANT PORTFOLIO PROJECT:
I built an AI Support Ticket Routing & SLA Management system using n8n, OpenAI, Gmail, Google Sheets, and Slack.
The system classifies incoming support requests, assigns priorities, routes tickets, and tracks their status. A separate workflow monitors SLA deadlines and triggers L0/L1/L2 escalations.
I tested 10 ticket-routing scenarios and all three escalation levels.
This was a hands-on portfolio project built and tested with sample data, not a paid client deployment.
PACKAGES:
Basic AI Email Classification ($250)
AI-powered email classification, priority detec
Get to know Serhii Buts
Serhii Buts
n8n and AI Automation Developer
- FromUkraine
- Member sinceJul 2026
- Avg. response time1 hour
Languages
Ukrainian, English
I specialize in AI automation and business workflow development using n8n, REST APIs, and webhooks.
My hands-on experience includes AI lead qualification, CRM integrations, automated email approval systems, customer call analysis, and intelligent notifications.
I work with OpenAI, Zoho CRM, Google Sheets, Gmail, Google Drive, and Telegram. I focus on building reliable, well-structured automations with error handling, testing, and human approval when needed.
My goal is to help businesses save time, reduce repetitive tasks, and streamline operations.
My Portfolio
FAQ
Do you need access to my existing tools?
Yes, limited access may be required to configure and test your automation. I will explain exactly which permissions are needed before we begin. Where possible, we can use restricted access or work together through screen sharing. Please never share passwords or sensitive credentials directly.
Can you customize the automation for my business?
Yes! I can customize your n8n automation to match your business needs, including email classification, ticket routing, notifications, and SLA monitoring. I work with Gmail, Google Sheets, Slack, and OpenAI. Contact me to discuss additional integrations.
What do you need from me to get started?
I need a brief description of your support process, the tools you use, and your automation goals. We’ll also confirm the required integrations and access permissions before starting.
Will you test the automation before delivery?
Yes! I test the workflow using realistic support scenarios to verify email classification, ticket routing, notifications, and error handling before delivery.
Can I request a custom automation package?
Yes! If your project requires additional integrations, custom workflows, or advanced automation features, contact me for a tailored quote based on your requirements.
