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I will handle chat and email support as a virtual assistant
Customer Support Virtual Assistant Chat and Email
Reliable and detail-oriented Customer Support Virtual Assistant specializing in chat and email support. Experienced in handling customer queries, resolving issues professionally, and maintaining high ...
About this Gig
- Virtual assistant for chat & email handling
- Non-voice support only
- Inbox management and customer replies
- Professional communication and timely responses
- Night shift friendly
Messaging platform:
•
Social media
•
Live chat
Language:
English
•
Hindi
Work model:
Project-based
•
Weekly assistance
•
Monthly retainer
Industry:
E-Commerce
•
Marketing & advertising
•
Software
Purpose:
Business
FAQ
What counts as one message?
One message refers to one reply sent to a customer via chat or email. Longer or more complex responses may be counted as more than one message.
Which tools or platforms do you work with?
I am familiar with common customer support tools such as Zendesk and Freshdesk and can quickly adapt to other similar platforms as required.
Do you provide phone or voice support?
No. I specialize in non-voice support only, including chat and email handling.
Can you work during night hours or support international clients?
Yes. I am comfortable working night shifts and supporting international clients based on their time zone requirements.
What if the work exceeds the selected package limits?
If the work exceeds the package hours or message limits, additional hours can be added, or a custom order can be created before continuing.
Do you offer long-term or ongoing support?
Yes. Long-term or recurring support can be discussed and arranged through a custom order.
