I will handle customer support chat and email professionally
Customer Support Virtual Assistant Chat and Email
About this Gig
I will provide reliable and professional customer support through chat and email to help you manage customer queries efficiently and maintain a positive brand image.
I specialize in non-voice support and focus on clear written communication, polite tone, and timely responses. I am comfortable working night shifts and supporting international customers.
What I can help you with:
- Chat support (non-voice)
- Email handling and replies
- Responding to customer queries
- Ticket updates and follow-ups
- Order status, FAQs, and basic issue resolution
- Summary reports (as per selected package)
- Knowledge base updates (Premium package only)
Why choose me:
- Strong written English
- Fast and accurate responses
- Professional and calm communication
- Reliable availability
- Detail-oriented approach
Packages:
Each package is based on hours and message limits. One message refers to one customer reply. Longer or complex responses may count as more than one message.
️Important Notes:
- Phone support is not included
- Social media replies are not included
- Any work beyond package limits requires additional hours or a custom order
Please message me before placing an order so we can clearly discuss your requirements.
Social media platform:
•
•
•
Service type:
Technical support
Language:
English
•
Hindi
Timezone:
UTC daytime
Support software:
Freshdesk
•
Zendesk
Knowledge base software:
Freshdesk
•
Other
FAQ
What counts as one message?
One reply sent to a customer via chat or email counts as one message. Longer or complex replies may be counted as more than one message.
Do you provide phone or voice support?
No. I specialize in non-voice support only, including chat and email handling.
Can you work during night hours or for international clients?
Yes. I am comfortable working night shifts and supporting international customers based on their time zone requirements.
Do you offer long-term or ongoing support?
Yes. Long-term or recurring support can be discussed and arranged through a custom order.
