I will handle customer support chat and email professionally

India

I speak Hindi, English

Customer Support Virtual Assistant Chat and Email

Reliable and detail-oriented Customer Support Virtual Assistant specializing in chat and email support. Experienced in handling customer queries, resolving issues professionally, and maintaining high ...
About this Gig

I will provide reliable and professional customer support through chat and email to help you manage customer queries efficiently and maintain a positive brand image.

I specialize in non-voice support and focus on clear written communication, polite tone, and timely responses. I am comfortable working night shifts and supporting international customers.

What I can help you with:

  • Chat support (non-voice)
  • Email handling and replies
  • Responding to customer queries
  • Ticket updates and follow-ups
  • Order status, FAQs, and basic issue resolution
  • Summary reports (as per selected package)
  • Knowledge base updates (Premium package only)

Why choose me:

  • Strong written English
  • Fast and accurate responses
  • Professional and calm communication
  • Reliable availability
  • Detail-oriented approach

Packages:

Each package is based on hours and message limits. One message refers to one customer reply. Longer or complex responses may count as more than one message.

️Important Notes:

  • Phone support is not included
  • Social media replies are not included
  • Any work beyond package limits requires additional hours or a custom order

Please message me before placing an order so we can clearly discuss your requirements.

Social media platform:

Facebook

Twitter

Instagram

LinkedIn

Service type:

Technical support

Language:

English

Hindi

Timezone:

UTC daytime

Support software:

Freshdesk

Zendesk

Knowledge base software:

Freshdesk

Other