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Fiverr Pro
English
$
USD
I will manage your social media community comments and dms
Shaquanna H.
About this gig
I Help Brands Build Stronger Communities, One Conversation at a Time.
Your community is more than comments and DMsits your brands reputation, loyalty, and growth engine. I provide reliable, professional community management that keeps your audience engaged, happy, and coming back.
What I Do
I manage and engage with your community with care, consistency, and your brand voice. From answering questions to resolving issues, I create positive experiences that turn followers into loyal customers.
You Can Expect
- Timely, thoughtful replies to comments & DMs
- Proactive engagement that builds relationships
- Brand-safe content moderation
- Escalation of important issues when needed
- Clear communication throughout our work together
Why Work With Me?
I bring 4+ years of hands-on community management experience for national brands. I combine strategy, empathy, and attention to detail to protect your brand and build real connections.
Lets make your community your biggest asset.
Get to know Shaquanna H.
Shaquanna H.
Social Media and Community Manager
- FromUnited States
- Member sinceNov 2019
- Avg. response time1 hour
Languages
English
I help brands sound like real people online—not robots.
I’m a marketing communications professional with 4+ years of corporate experience in social media community management, customer engagement, online reputation, and brand communications.
From comments and DMs to reviews, social copy, and customer concerns, I know how to communicate in a way that feels natural while staying true to your brand voice.
Need someone who can understand your brand and communicate like part of your team? Let’s work together.
My Portfolio
FAQ
What platforms can you manage?
I specialize in Instagram community management and can also support other social platforms depending on your needs. Message me before ordering if you need multiple platforms.
What counts as a community reply?
One written response to a comment or direct message counts as one reply. Packages include up to 50 replies for Basic, 125 for Standard, and 300 for Premium.
Will you follow my brand voice?
Yes! I’ll review your brand guidelines, existing content, FAQs, and preferred tone so my responses feel natural and consistent with your brand.
How do you handle complaints or sensitive issues?
I can respond according to your approved guidelines and flag or escalate sensitive issues that require your attention. I will not make business decisions or promises on your behalf without approval.
Do you create social media content too?
Content creation is not included in this gig. This service focuses on community engagement, comments, DMs, moderation, and relationship building.
