I will provide shopify customer support and logistics management

I am highly flexible and can align my working hours with your e-commerce store’s peak traffic times. Whether you need daily customer support or weekend inbox management, I will ensure your response times stay fast.

I provide true omnichannel support. I am fully proficient in Zendesk, Freshdesk, Shopify Inbox, standard email, and handling direct messages as part of your social media management.

Yes. I proactively track missing packages, manage carrier delays, and communicate directly with customers to de-escalate shipping issues before they turn into chargebacks or negative reviews.

Absolutely. I am highly experienced in managing dropshipping operations. I track supplier shipments, communicate long delivery times to buyers, and audit backend supplier data using Excel to ensure accuracy.

I manage the entire returns process seamlessly. I enforce your store's return policies, process refunds directly within Shopify, and generate manual orders for exchanges to keep your customers happy.

Yes, my virtual assistant services go beyond email replies. I can monitor your inventory levels, audit SKU pricing against supplier invoices, and maintain a clean, organized master product catalog.

Yes! I provide fully fluent, professional customer service in English, Spanish, and French, all major languages, allowing your business to cater to a broader international audience.

Yes. I can boost your brand visibility by moderating comments, answering DMs, and engaging with your community across your social media platforms to drive organic traffic back to your store.

Yes, I can write SEO-friendly product descriptions and optimize your Shopify store listings to improve search visibility, enhance the customer experience, and increase your conversion rates.

Yes! I specialize in long-term partnerships. If you need a dedicated, long-term Shopify virtual assistant to integrate deeply into your daily operations, please send me a message to discuss a custom package!