I will create IVR flows for voice and chat using amazon connect

Shashwat

India

I speak English

1 order completed

Builds GenAI Apps using OpenAI, AWS Bedrock, and Chatbot Developer

I’m an AWS Certified Developer Associate specializing in Generative AI, AWS Bedrock, and OpenAI integrations. I design and build chatbots, IVRs, APIs, and intelligent web applications using .NET, Reac...
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About this Gig

Provide services for develop and setup cloud based Contact Center using Amazon Connect and other AWS services.

  • Create IVR flows for Voice and Chat channel
  • Create AWS Lambdas and integrate in IVR flow
  • Develop custom Agent Desktop/Workspace where Agent can communicate with Customers using React Typescript
  • Integrate third party CRMs into built-in/custom Agent Desktop/Workspace
  • Integrate with different Amazon Connect APIs in custom Agent Desktop/Workspace
  • Create features like Holiday Routing, Finding Queue position of the customer, Estimated wait time and etc
  • Integration with AWS Lex


Note:

  1. I have 4+ years of experience in the Web Application Development and also AWS Certified Associate Developer(https://www.credly.com/badges/ae7cb03b-7df9-46e1-81ee-f8da734250ca)
  2. The Above bullet points are specific to Standalone orders.


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create IVR flows for voice and chat using amazon connect
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create IVR flows for voice and chat using amazon connect

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