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Fiverr Pro
English
$
USD
I will configure zendesk workflows, slas, and analytics to improve support operations
Zendesk Administrator, BI, Analytics
I design analytics systems that expose how operational workflows actually behave - not how teams assume they behave.
With hands-on experience as an agent, team lead, and support director across multi...
About this Gig
I help teams configure and clean up Zendesk so support operations actually run as intended.
This includes workflows, SLAs, routing logic, automations, and Zendesk Explore analytics.
The focus is operational correctness: clear escalation paths, reliable SLA tracking, predictable ticket flow, and metrics you can trust.
I work with existing Zendesk setups as well as new ones, identifying misconfiguration, redundant rules, and broken logic that cause noise or blind spots.
Engagements can be scoped by task or by hour, depending on complexity.
If your Zendesk feels hard to reason about, SLAs dont reflect reality, or Explore reports don't match whats happening on the ground, I can help bring structure and clarity back into the system.
Device:
Other
Also delivering:
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My Portfolio
FAQ
Do you work with existing Zendesk setups?
Yes. Auditing, fixing, and improving existing workflows is common.
Can you help with SLAs and escalations?
Yes. SLA policies, breach logic, and escalation paths are core parts of the work.
Do you need admin access?
Often yes. In some cases, limited or temporary access is sufficient.
