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Fiverr Pro
English
$
USD
I will set up gorgias shopify workflows for returns refunds and delivery
About this Gig
Is your Shopify customer-support inbox difficult to manage? I will set up and organize your Gorgias helpdesk so your ecommerce team can handle customer questions clearly and efficiently.
I can create workflows for returns, exchanges, refunds, delivery delays, tracking questions, damaged or incorrect orders, order-status enquiries, product questions, VIP customers, and escalations.
Depending on your package, I can configure Gorgias tags, ticket views, macros, saved replies, basic routing rules, and support procedures. I can also review your setup and recommend improvements for inbox organization, customer communication, help-center content, and future automation or AI Agent preparation.
You will receive a cleaner support structure, reusable response templates, organized ticket categories, and a simple handover guide. I follow your policies and brand tone so customers receive professional replies.
Please provide Gorgias or Shopify access through a user invitation instead of sharing your password. I will not issue refunds, cancel orders, change addresses, or make other account changes without authorization.
Social media platform:
•
Service type:
Technical support
Language:
English
Timezone:
UTC daytime
Support software:
Other
Knowledge base software:
Other
Other Customer Service Services I Offer
FAQ
What do you need to start the project?
I need your Gorgias or Shopify user invitation, support policies, brand tone, and a list of the main workflows you want to improve. Please do not share your password.
What Gorgias workflows can you set up?
I can set up workflows for returns, refunds, exchanges, delivery delays, tracking questions, damaged orders, order-status requests, and customer escalations.
Can you create Gorgias tags, views, and macros?
Yes. I can create organized ticket tags, views, macros, saved replies, and basic routing rules according to your support process.
Can you configure Gorgias AI Agent?
I can review your support content and prepare basic AI Agent workflow recommendations. Available AI features depend on your Gorgias plan, permissions, and integrations.
Do you provide daily customer-support ticket handling?
This Gig focuses on Gorgias setup and workflow organization. Daily ticket handling, social-media support, and ongoing management can be arranged through a custom offer.
Can you work with multiple Shopify stores?
Yes, but multiple stores may require an additional fee and delivery time. Please contact me before ordering so I can review your requirements.
Can you guarantee fewer support tickets?
No specific result can be guaranteed. I will organize repetitive workflows to help your team manage customer questions more efficiently and consistently.
Do you offer custom Gorgias services?
Yes. Please message me before ordering if you need advanced integrations, API work, multiple stores, help-center maintenance, or a custom workflow.
