I will build a QA framework and scorecard for your support team

Is your support team scoring differently every week or not being scored at all?

Inconsistent QA is one of the fastest ways to lose customer trust. Without a clear framework, agents guess, team leads disagree, and problems go undetected until a customer complains.

I'll build a QA system tailored to your support channels chat, email, voice, or a mix so your team knows exactly what good looks like and how to get there consistently.

What you'll get depending on your package:

• Custom QA scorecard built for your channels and business type
• Weighted scoring across key dimensions (resolution, empathy, accuracy, process adherence)
• Calibration guide so your team scores consistently, not subjectively
• Audit tracker to monitor agent performance over time
• Team rollout guide so you can implement it without external help

What I need from you: A brief on your support channels, team size, and the quality gaps you're currently seeing. Sample tickets or call recordings help but aren't mandatory.

Best for: E-commerce, SaaS, and marketplace businesses with 2100 agent teams that want to stop guessing and start measuring.