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I will manage remote network support desktop support tech support
Remote IT Support Specialist for MSPs SMBs Microsoft 365 Azure
I help manage users, devices, and Microsoft cloud infrastructure so you can focus on growing your business—not fixing IT issues. With 6.5+ years’ experience, I provide remote IT support for MSPs and S...
About this Gig
Skills and Expertise
Network Engineering: Uplink and IOS stability monitoring, router and switch management.
Desktop Support: IT helpdesk support, OS installation, software installation, mail support, and remote troubleshooting.
Remote Support: Proficient in Cisco AnyConnect for taking remote control of systems.
Device Troubleshooting: Expertise in troubleshooting desktops, laptops, printers, scanners, and related software.
Vendor Management: Coordinating with vendors for hardware and software issues.
Work Experience
L1 Network Engineer | Airtel (on behalf of IBM India Pvt Ltd) | 4 Years
Monitored network uplinks and stability.
Managed IOS systems for routers and switches.
Desktop Support Engineer L2 | HDFC Bank (on behalf of Wipro Infotech)
Provided IT helpdesk support, including OS and software installation.
Provided support in incident management through Service Now Portal
Offered remote and on-site troubleshooting for various banking devices.
Managed vendor relations and ensured seamless operations of IT infrastructure.
Why Choose Me?
I bring a blend of technical expertise and practical experience in network engineering and IT support.
Device:
Desktop
•
Laptop
•
Server
Operating system:
Windows
•
Linux
