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I will be your expert zendesk admin setup automation chatbot and custom apps
About this Gig
Tired of a Generic, Underperforming Zendesk Setup?
I am a certified Zendesk Expert specializing in the advanced configuration, automation, and customization of the platform. I don't just "manage" Zendesk; I engineer it for maximum efficiency, agent productivity, and customer satisfaction.
*Proven, Quantifiable Results (Demostrable)*
My history of success speaks for itself. These results are fully demonstrable with concrete case studies:
- Automation: Achieved a 35% automation of replies for a major client in the tourism sector, drastically reducing agent workload and response times.
- Chatbot Deflection: Developed over 100 use cases and procedures within the Zendesk Ultimate Chatbot, delivering an outstanding 70% ticket deflection rate.
- Custom Applications: Created complex, tailor-made applications to bridge operational gaps, including:
- Ticket Control Apps for Team Leaders with customizable alarms.
- Seamless integration Apps connecting Zendesk with internal CRMs.
- Agent Satisfaction Monitoring Apps to track performance and quality.
Let's connect and turn your Zendesk platform into a high-performance engine. Contact me before ordering to discuss your specific goals!
Business type:
Startups
•
Corporates
Industry:
Real estate
•
Software
•
Travel & tourism
FAQ
I need a Custom App. Which package should I choose?
Custom App development is generally covered under the Premium package due to the complexity and time required for API connections, coding, and testing. Please contact me first with a detailed brief of the app's functionality so I can confirm the scope and a precise timeline.
I already have Zendesk. Will you completely rebuild my settings?
Not necessarily. I prioritize optimizing your current setup to preserve data and continuity. I will start with a comprehensive Initial Assessment (included in all packages) to identify bottlenecks, and then propose targeted, non-disruptive changes.
How do you measure the success of the automation or chatbot implementation?
focus on quantifiable results. Success is measured by metrics like Deflection Rate (for chatbots), First Reply Time reduction, Ticket Resolution Time decrease, and the percentage of automated responses (as demonstrated by my proven 35% automation rate for previous clients).
What information do I need to provide to start the project?
To begin, I will need Admin access to your Zendesk instance (via a temporary, time-restricted user account for security), and a clear outline of the business problem or inefficiency you are looking to solve (e.g., "Tickets are taking too long to route,")
