I will play the role of forward deployed engineer

What I am there to do

• Trace the work as it is performed. Not as it is written down. Every handoff, every re-keying, every wait state, every exception path and who absorbs it.
• Draw the line. Decide which steps should be handled by software, which by a model, which by a person and which should simply stop being done.
• Build the connection. Working software over the systems you already run. No migration, no replacement programme, no new platform to adopt first.
• Produce the evidence. Measured behaviour against real cases, with failures named and kept, so trust is earned from data rather than demonstration.
• Hand it over. Transfer the system and the reasoning behind it to your team, and leave.