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Kenya

I speak English

An Expert In Marketing CRM

Hello!!! My Name is Mary An Expert In CRM, I help businesses take control of their customer data and turn scattered processes into structured, revenue-driven systems. With a strong focus on organiza...
About this Gig

I will set up your MSP PSA RMM and IT service management system


HELLO!!


When you're running an MSP or IT support business, everything depends on how well your tickets, clients, assets, billing, and technicians are organized. Without a solid system, things get missed, response times slow down, and clients lose confidence.


I help MSPs and IT service providers structure their operations so support requests, monitoring, billing, and client management all work together in one clean system. The goal is simple: make your service delivery faster, more organized, and easier to scale without confusion.


What I Set Up for You:


  • PSA system configuration and structure
  • Ticketing workflow setup (intake, triage, resolution stages)
  • Client and contract organization
  • SLA rules & escalation setup
  • RMM integration & device mapping
  • Asset & endpoint tracking structure
  • Billing and invoicing workflow setup
  • Technician roles, permissions, & access control
  • Alerting & automation rules
  • Reporting and performance dashboards
  • Cleanup and optimization of existing systems


A properly structured MSP system helps you respond faster, reduce ticket backlog, track every device, and keep your team aligned


DM NOW!!!

Software:

Salesforce

Industry:

Data analytics

Marketing & advertising

Software