Browse categories
Explore
Fiverr Pro
English
$
USD
I will design iso 9001 quality management system, sops and process documentation
Bilingual Business Documentation Specialis
Native Indonesian translator & proofreader based in Bogor, Indonesia. I help global brands speak Indonesian — naturally, not like a machine.
What I do:
- English → Indonesian translation (e-commerce,...
About this Gig
Need a Quality Management System that actually works not just templates?
I help organizations build practical, audit-ready ISO 9001:2015 QMS documentation.
QMS Hierarchy I follow: Quality Manual SOPs>Work Instructions>Forms & Records
Common SOPs my clients order:
Document & Records Control
Internal Audit
Management Review
Customer Complaint Handling
Corrective & Preventive Action (CAPA)
Supplier Evaluation
Risk & Opportunity Management
Don't see what you need? Message me I draft SOPs for any process.
What you get:
Audit-ready documents in your house style
Clause mapping (ISO 9001:2015 Clauses 410)
English, Bahasa Indonesia, or bilingual
Initial assessment included
Consulting hours (Standard & Premium)
Consulting deck (Premium)
My background: I manage QMS documentation for a multi-site vocational training institution Quality Manual, 20+ SOPs, all aligned to ISO 9001:2015.
Active ThursdaySunday (GMT+7). NDA on request.
Business type:
Startups
•
SMBs
Service type:
Process mapping
•
Quality assurance
FAQ
What is an SOP and why do I need one?
An SOP is a written procedure describing how a process is performed — step by step, with responsibilities, inputs, and outputs. ISO 9001:2015 requires SOPs for mandatory processes like Document Control, Internal Audit, and CAPA. Additional SOPs depend on your industry and operations.
Which SOPs should I choose?
Most organizations start with the ISO 9001:2015 mandatory ones — Document Control, Internal Audit, and Corrective & Preventive Action. If you're preparing for first-time certification, I'll guide you on which SOPs are essential during our initial assessment chat before you order.
What does "Consulting hours" mean?
Consulting hours are time slots I dedicate beyond document drafting — for video calls (Zoom/Meet), in-depth chat, walkthroughs, or follow-up questions. Standard includes 1 hour, Premium includes 2 hours. Hours are valid for 30 days after delivery.
Will this help me get ISO 9001 certified?
My documents follow ISO 9001:2015 structure and clauses, forming the documentary foundation for certification. However, certification also requires implementation, internal audits, and management review. Formal certification is conducted by accredited bodies, not by me.
Can you customize documents to my branding?
Yes. Send me your logo, header/footer style, and any existing documents — I'll match your house style completely. Custom branding can also be added as a Gig Extra if you need extensive design work or letterhead redesign.
Do you cover industry-specific SOPs?
My primary experience is in education and vocational training, but ISO 9001 applies across industries. I've also drafted SOPs for manufacturing, services, and consulting. Tell me your sector before ordering and I'll confirm fit during the initial assessment.
How do you handle confidentiality?
I sign NDAs before reviewing any internal documents. All files are deleted from my system after delivery unless you request otherwise. For sensitive QMS material like internal audit reports or supplier data, confidentiality is standard practice.
Can you write in Bahasa Indonesia?
Yes — I'm fully bilingual and can deliver documents in English, Bahasa Indonesia, or both side-by-side. Bilingual format is included in Premium, and available as a Gig Extra (+$20) for Basic and Standard packages.
Do you offer revisions if my auditor requests changes?
Yes. Each package includes built-in revisions (Basic 2, Standard 3, Premium unlimited). If your auditor flags issues during review, send me their feedback and I'll revise within your revision allowance. Major scope changes may require a Gig Extra.
