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Fiverr Pro
English
$
USD
I will provide bilingual spanish and english customer support
Event coordinator
I am a multidisciplinary professional with experience in project coordination, research, and administrative support. I studied Plastic Design and Sociology at the University of Costa Rica and I am cur...
About this Gig
Need reliable customer support in both Spanish and English?
I provide professional, friendly, and organized customer support for businesses that need help responding to customers through email, live chat, social media, and phone.
I can help you with:
Answering customer questions in Spanish and English
Email and live chat support
Social media messages and comments
Complaint handling and issue resolution
Order updates and customer follow-ups
CRM updates and internal notes
FAQ and knowledge base maintenance
Escalating cases that require your approval
Providing a summary report of customer interactions
I have professional experience in customer service through chat, email, and voice. I have worked with Salesforce, HelpDesk, YourCause, and Notion, and I learn new CRM and help desk platforms quickly.
I will follow your policies, scripts, brand tone, escalation procedures, and response guidelines. Your business information and customer data will be handled professionally and confidentially.
The hours displayed in each package are the total working hours included in the entire order, not hours per day.
Please contact me before ordering to confirm your schedule, expected message volume, pla
FAQ
Are the listed hours daily or total?
The hours shown are the total working hours included in the entire order, not hours per day. Additional hours can be purchased separately.
Which languages do you support?
I provide customer support in native Spanish and professional working English. I can assist businesses that serve Spanish-speaking, English-speaking, or bilingual customers.
What information do you need before starting?
Please provide your business information, customer service policies, FAQs, example responses, brand tone, escalation procedures, schedule, and any necessary platform access.
Can you learn my CRM or support platform?
Yes. I have worked with Salesforce, HelpDesk, YourCause, and Notion, and I learn new CRM and help desk platforms quickly. Please provide the necessary instructions or training materials.
Do you provide phone support?
Yes. Phone support is included in the Premium package or can be purchased as an extra. Please contact me first to confirm the schedule, call volume, platform, and call requirements.
Can you provide ongoing support?
Yes. For recurring daily or weekly customer support, please contact me with the expected schedule, workload, languages, and channels so I can prepare a custom offer.
