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I will setup dynamics 365 ce sales, customer service, field service
Sohaib Ahmad
About this gig
Is your Dynamics 365 CRM misconfigured, underused, or stuck in a failed rollout? Stop wasting time on manual tasks that Microsoft Dynamics 365 was built to automate!
I am a Microsoft Certified Dynamics 365 Principal Consultant and Power Platform Solution Architect (PL-600, MB-240) with 20 years of enterprise delivery experience. I fix, customize, and optimize broken systems to enterprise standards.
What I Deliver:
- Dynamics 365 Sales: Pipeline, AI forecasting, and Microsoft Copilot CRM.
- Dynamics 365 Customer Service: Case management, SLA, and queue routing.
- Dynamics 365 Field Service: Work orders, RSO scheduling, and mobile setup.
- CRM Customization: Forms, views, business rules, and D365 plugin workflow.
- Power Automate Flows: Real-time CRM automation & approvals.
- Data Migration: Secure data transfer from legacy systems or Excel.
- Power Platform Portal Development & Integrations: Teams, Outlook, SharePoint, APIs.
Every project includes full technical documentation and zero shortcuts.
Message me today to build your Dynamics 365 CRM the right way!
Get to know Sohaib Ahmad
Sohaib Ahmad
Dynamics 365 Consultant Power Automate Workflow Automation and CRM Expert
- FromAustralia
- Member sinceMay 2026
Languages
English
Based in Melbourne, Australia, Microsoft Certified Dynamics 365 and Power Platform Solution Architect with 20+ years of delivering enterprise CRM and automation solutions. Expert in Dynamics 365 CRM implementation, Power Automate workflow automation, Power Apps, Model-Driven Apps, and system integrations using Azure APIs and Dataverse. Skilled in CRM customisation, data migration, Power BI reporting, and business process optimisation. Proven in scalable, high-performance solutions across healthcare, telecom, banking, and government sectors.
My Portfolio
FAQ
Which Dynamics 365 CRM modules do you specialize in?
I specialize in Dynamics 365 Sales, Customer Service, and Field Service — including RSO scheduling, SLA configuration, case management, opportunity pipelines, and Copilot AI integration across all modules with Microsoft 365.
Can you fix a failed or poorly configured Dynamics 365 implementation?
I audit, troubleshoot, and rebuild broken Dynamics 365 CRM configurations — including misconfigured business rules, failed plugin development, broken Power Automate flows, and incorrect Dataverse data models.
Do you handle CRM data migration from legacy systems?
I migrate data from legacy Microsoft Dynamics CRM, Salesforce, SAP, Excel, and third-party systems into Dynamics 365 using structured KingswaySoft, SSIS packages, and validated data mapping with zero data loss.
Can you integrate Dynamics 365 with external systems and Microsoft 365?
Yes. I configure Dynamics 365 integrations with SharePoint Online, Microsoft Teams, Power BI, Outlook, Azure Data Factory, and third-party APIs using Power Automate and custom plugin development.
Do you provide documentation and support after delivery?
Yes. Every Dynamics 365 CRM project includes full technical documentation, admin training, and a handover walkthrough, so your team manages, scales, and maintains the Power Platform solution independently without any developer dependency.
